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Stage 1 – The Majority
Stage 1.1 – Digital Customer Feedback
Stage 1.2 – Web Presence
Stage 1.3 – Online Resources
Stage 1.4 – Online Ordering
Stage 2 – The Minority
STAGE – 1 OR 2 TRANSITIONAL STEP – Online Scheduling
STAGE 2.1 – Status Updates
STAGE 2.2 – KPI Online Toolkit
STAGE 2.3 – Automated Workflow
STAGE 2.4 – Automated Followup
STAGE 2.5 – Digital Vehicle Inspection
Stage 3 – The Advanced
STAGE – 2 OR 3 TRANSITIONAL STEP – Digital Final Quality Control
STAGE 3.1 – Digital Work Order
STAGE 3.2 – Customer Rewards and Referrals
STAGE 3.3 – Cloud Based SMS
STAGE 3.4 – Virtual Training
STAGE 3.5 – Telematics / Connected Car
STAGE 3.6 – Online Customer Portal
STAGE 3.7 -Online Payment
STAGE 3.8 – Check In Kiosk
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2.4.2-min
by
Scott
|
Sep 25, 2019
